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满意度调查Satisfaction survey

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DQS …
Address of DQS office

DQS AP

上海德世爱普管理体系认证有限公司
上海市长宁区娄山关路533号 金虹桥
国际中心第Ⅱ座 1102-1103
邮编 200051

亲爱的顾客,

对于我们,优质的服务是第一位的!此份顾客评价可以帮助我们更好地满足您的愿望和期待。请花点时间写下您的建议和意见(肯 定的和否定的)并寄回给我们。 非常感谢您的时间和支持。
您的DQS团队


Dear Client,
For us quality service comes first! This customer evaluation helps us to better meet your wishes and expectations. Please take a moment to write down your suggestions and critiques, positive and negative, and return it to us.
Thank you very much for your time and support.
Your DQS team



Customer 顾客名称 :   Ref. No顾客号.:  
Type of audit审核类型 :   Customer Service专管员:  
Evaluation of DQS Services
DQS
服务评价
1分 2分 3分 4分 5分
  • We perceive a good service level at DQS (competence, kindness, availability, service orientation).
    您对DQS服务质量的反馈(能力,友好程度,任务实现度,以服务为导向)
  • We rate the handling time for audit reports and/or certificates as…..
    您对于报告和(或)证书处理效率的满意程度
  • Handling and Response times with regard to correspondence/ offers meet our expectations
    对于沟通响应的时间和报价处理的满意程度
  • Audits are planned well ahead and reliably.
    审核策划是否提前并且合理
  • We feel well informed by DQS with regard to changes in standards and/or auditor changes.
    DQS对于标准更改及审核员的更换是否已提早通知并进行协调
  • We feel well informed by DQS with regard to other DQS services.
    对于DQS的其他服务活动,是否已经及时通知
  • How well were the auditors prepared?
    审核员准备的怎么样?
  • How was the cooperation and kindness of the auditors?
    审核员的合作性和友好度怎么样?
  • How comprehensible and partnership oriented were the style of expression and questioning technique of the auditors?
    审核员的表达方式和提问技巧是否便于理解及合作?
  • How good were the auditors able to understand the structure and processes of your company?
    审核员对企业的结构和过程理解得怎么样?
  • How do you evaluate the technical competence of the auditors in terms of your business activities?
    根据您的业务活动您怎样评价审核员的技术能力
  • Did the auditors try to point out potential for improvement?
    审核员是否指出了改进的潜力?
  • Were the auditors able to motivate to further develop and improve your management system in terms of their commitment and procedure during the assessment?
    审核期间审核员是否能够根据其责任和程序推动您的管理体系进一步发展和改进?
  • Was the assessment efficient and was it performed within the agreed audit schedule?
    审核是否有效及是否按约定的审核计划进行?
  • How easy could you get in touch with the auditors in advance of the audit (phone, fax or email)?
    在审核前您和审核员的联系容易吗(电话,传真或电子邮件)?
  • How were quality and expressiveness of the report?
    报告的质量和表达怎么样?
  • DQS services have contributed added value to our organisation.
    DQS的服务对您公司带来了增值。
  • We will recommend DQS to others.
    您会向其他公司推荐DQS认证
  • We rate the overall quality of DQS services as…..
    DQS总的服务质量
Remarks/suggestions for improvement:评语/改进建议:
Date 日期 Signature or name签名     Phone no. for queries回询电话号码