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客户满意度验证Verified Customer Satisfaction - GC-Mark

验证的客户满意度 - GC-标志

一个不满的普通客户会将其负面体验传达给至少十个人。这是美国白宫消费事务办公室进行的一项研究得出的结论。这个统计表明,客户满意度毫无疑问应该是任何组织的优先事项。

 

在当今竞争激烈的商业市场中,客户满意度是商业战略的重要绩效指标和基本差异指标。这种满意度涉及到各种业务方面,例如营销、产品制造、工程、产品和服务质量、对客户问题和咨询的响应、项目完成、交付后的服务以及投诉管理等等。

 

该标志可用于向客户展示,完整功能的客户满意度管理系统已集成到公司的质量管理和运营流程之中。

 

验证的客户满意度的GC-标志能够:

-          确保客户满意系统可操作;

-          基于ISO 9001和ISO 10001,2,3,4等客户满意度系列建立管理体系;

-          包括现场审核以识别完善的可能性。

 

 

Verified Customer Satisfaction - GC-Mark

An average dissatisfied customer tells at least ten people about his negative experience.

That is the conclusion of a study carried out by the White House Office of Consumer Affairs. This statistic leaves no doubt that customer satisfaction should be a priority for any organization.

In today’s competitive business marketplace, customer satisfaction is an important performance marker and basic differentiator of business strategies. This satisfaction is related to various business aspects, such as marketing, product manufacturing, engineering, quality of products and services, response to customer problems and queries, completion of projects, post-delivery services, complaint management, and many more.

This seal can be used to show customers that a fully functional Customer Satisfaction Management system has been integrated into the company’s quality management and operational processes.

The GC-Mark for Verified Customer Satisfaction:

Ensures that a customer satisfaction system is operational

Builds upon ISO 9001 and the customer satisfaction series ISO      10001,2,3,4

Includes an on-site audit to identify potential for improvement



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