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满意度调查

Satisfaction Survey

亲爱的顾客,

对于我们,优质的服务是第一位的!此份顾客评价可以帮助我们更好地满足您的愿望和期待。请花点时间写下您的建议和意见(肯定的和否定的)并寄回给我们。非常感谢您的时间和支持。

您的DQS团队

Dear Client,

For us quality service comes first! This customer evaluation helps us to better meet your wishes and expectations. Please take a moment to write down your suggestions and critiques, positive and negative, and return it to us.Thank you very much for your time and support.

Your DQS team

服务评价

Service Evaluation

  • 顾客名称 Customer

  • 顾客号 Ref. No

  • 审核类型 Type Of Audit

  • 专管员 Customer Service

DQS服务评价 Evaluation of DQS Services

  • 1分
  • 2分
  • 3分
  • 4分
  • 5分
  • 您对DQS服务质量的反馈(能力,友好程度,任务实现度,以服务为导向)

    We perceive a good service level at DQS (competence, kindness, availability, service orientation).

  • 您对于报告和(或)证书处理效率的满意程度

    We rate the handling time for audit reports and/or certificates as…

  • 对于沟通响应的时间和报价处理的满意程度

    Handling and Response times with regard to correspondence/ offers meet our expectations

  • 审核策划是否提前并且合理

    Audits are planned well ahead and reliably.

  • DQS对于标准更改及审核员的更换是否已提早通知并进行协调

    We feel well informed by DQS with regard to changes in standards and/or auditor changes.

  • 对于DQS的其他服务活动,是否已经及时通知

    We feel well informed by DQS with regard to other DQS services.

  • 审核员准备的怎么样?

    How well were the auditors prepared?

  • 审核员的合作性和友好度怎么样?

    How was the cooperation and kindness of the auditors?

  • 审核员的表达方式和提问技巧是否便于理解及合作?

    How comprehensible and partnership oriented were the style of expression and questioning technique of the auditors?

  • 审核员对企业的结构和过程理解得怎么样?

    How good were the auditors able to understand the structure and processes of your company?

  • 根据您的业务活动您怎样评价审核员的技术能力

    How do you evaluate the technical competence of the auditors in terms of your business activities?

  • 审核员是否指出了改进的潜力?

    Did the auditors try to point out potential for improvement?

  • 审核期间审核员是否能够根据其责任和程序推动您的管理体系进一步发展和改进?

    Were the auditors able to motivate to further develop and improve your management system in terms of their commitment and procedure during the assessment?

  • 审核是否有效及是否按约定的审核计划进行?

    Was the assessment efficient and was it performed within the agreed audit schedule?

  • 在审核前您和审核员的联系容易吗(电话,传真或电子邮件)?

    How easy could you get in touch with the auditors in advance of the audit (phone, fax or email)?

  • 报告的质量和表达怎么样?

    How were quality and expressiveness of the report?

  • DQS的服务对您公司带来了增值。

    DQS services have contributed added value to our organisation.

  • 您会向其他公司推荐DQS认证

    We will recommend DQS to others.

  • DQS总的服务质量

    We rate the overall quality of DQS services as…

评语/改进建议 Remarks/suggestions for improvement

  • 日期 Date

  • 签名 Signature Or Name

  • 回询电话号码 Phone No. For Queries

  • 验证码 Identifying Code

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